Budget Rental Truck called me at 8:00 this morning, not identifying themselves at all. Originally, when I heard the message, I thought my florist was calling me telling me she was unable to make my bridal bouquet, but after listening to the message again, I realized that my reservation for a truck was in vain.
We made this reservation in May. We called earlier this week to confirm. So getting a call today was a little surprising. I called back.
"I'm sorry but we don't have a truck for you today," Elizabeth, the harried Budget Truck gopher, said.
"That's interesting, and unfortunate," I said, "if I had had a reservation for today. However, my reservation, that I made in May, and that I confirmed earlier this week, says I'm picking up a truck tomorrow."
"I show your reservation for today."
"Well, I guess your computer made a mistake because I have the confirmation email that says Sunday, July 27. So are you going to have a truck for me tomorrow?"
"I don't know," she said. "Our reservation center overbooked us (register my shock) and didn't shut down when they should have, and since we don't know when people made their reservations, it's first come first served. But I'll call you later this afternoon and update you."
Did she call? Of course not. So I called her 5 minutes before closing.
"So," I said, "if I show up tomorrow morning, and I'm the first one there, then the first truck that comes into the lot tomorrow morning should be my truck, right?"
Silence. Then a tentative, "I guess I could do that..."
I pressed, "Well, that is the first-come first-served way of doing things, right? That is what you mean, right?"
Is she used to dealing with idiots?
"I'll be there at 8," I said.
"We don't open until 9," she told me.
"I'll still be there at 8. I'm going to be the first one there, and I'll pick up the first truck on the lot tomorrow. I'll be outside while you open the store."
I've never been one to be somewhere so early that I can see people open the store, and I'm sure that it makes them uncomfortable. When I worked retail and people would be milling about outside for their BOGO fix, I hated the fact that I could see them and they could see me readying the store for the day's excitement. Didn't they have something better to do?
However, it seems that reservations mean nothing to Budget. And it's not like we have a truck or trailer that we can borrow at our whim. So I'll be putting on my curb-kicking shoes and getting my butt to the rental facility early, and I'm planting my butt right in front of the store door.